We understand how important your privacy is. This document transparently explains how sandibet collects, uses, stores, and protects the personal data of every member on our platform.
Our Privacy Commitment
Privacy is more than a written policy — it is a real commitment we uphold at every layer of the sandibet platform.
All data transmitted between your device and sandibet's servers is protected by the latest TLS 1.3 encryption protocol. No third party can intercept or read your information while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. All sensitive data is encrypted before being stored in our database.
Our KYC process is handled by a trusted, integrated system. Your identity documents are only accessed by support staff who have passed strict background checks.
You have full control over your personal data. Through your account settings, you can update your information, request a copy of your data, or submit a deletion request at any time.
Sandibet only uses cookies that are necessary to enhance your experience. We clearly disclose the types of cookies used, and you can manage your cookie preferences at any time through your browser settings.
You may opt out of all marketing communications at any time. sandibet respects your choice and will not send any promotional material once you withdraw the relevant consent.
Sandibet values the privacy of every individual who uses our platform. We understand that your trust is our most valuable asset, and we will never take this responsibility lightly. This Privacy Policy is designed to ensure you fully understand how your personal information is handled when you use the sandibet.vu website and our mobile app.
As a trusted online casino platform for Malaysian players, sandibet operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and international standards on personal data protection. We ensure that all data collection, storage, and usage processes are carried out transparently, fairly, and securely.
This policy applies to all users of the sandibet platform, including website visitors, registered players, VIP members, and any party interacting with our platform in any capacity. If you disagree with any aspect of this policy, please stop using the sandibet platform and contact us with any enquiries.
Sandibet only collects data that is strictly necessary to provide you with a quality and secure service. The following are the categories of data we collect:
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC, fraud prevention | Contract, Legal Obligation |
| Contact Information | Service communications, transaction notifications | Contract, Legitimate Interest |
| Financial Information | Processing deposits and withdrawals | Contract, Legal Obligation |
| Usage Data | Platform improvements, analytics, security | Legitimate Interest |
| Technical Data | Security, fraud detection, technical support | Legitimate Interest |
| Marketing Information | Promotions, personalised offers, bonus communications | Consent |
Sandibet uses your personal data for the following defined purposes:
Sandibet will not use your data for any purpose beyond those stated above without first obtaining your consent. If we need to use your data for a new purpose, we will notify you and, where required, seek your fresh consent.
Sandibet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we need to share your data with trusted parties:
We work with third-party service providers that help us operate the platform. These include payment processors (for deposits and withdrawals), KYC and identity verification providers, cloud and IT infrastructure providers, and analytics companies that help us understand platform usage patterns. All such providers are bound by strict data confidentiality agreements and are only permitted to use your data for the specified purposes.
In certain circumstances, sandibet may be required to disclose your personal information to relevant authorities, such as law enforcement agencies, regulatory bodies, or courts, where there is a valid court order, anti-money laundering (AML) compliance requirement, or financial crime investigation.
Should sandibet be involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you in advance before any such transfer takes place and ensure your privacy remains protected.
Protecting your personal data is sandibet's top priority. We have implemented a range of technical and operational security measures to keep your information protected at all times:
While we take all reasonable steps to protect your data, no system can be guaranteed one hundred percent secure. In the event of a data breach that may affect your rights, sandibet will notify you within the timeframe required by applicable law and take immediate action to contain the damage.
Sandibet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are required for the platform's core functions and cannot be disabled. They include login session cookies, security cookies, and cookies that store your language preference. Without these cookies, the platform will not function properly.
We use analytics cookies to understand how members use our platform — which pages are most popular, how long gaming sessions last, and where players encounter difficulties. All analytics data is collected in aggregate and cannot be used to directly identify individuals.
Functional cookies allow the platform to remember your preferences such as currency, language, display theme, and game settings. This ensures a more personalised and consistent experience every time you log in to sandibet.
With your consent, we use marketing cookies to display relevant ads and promotions. You may withdraw consent for marketing cookies at any time via your browser settings without affecting the core functionality of the platform.
As a registered sandibet member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. sandibet is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will process your request within 14 working days.
If any of your data is inaccurate or out of date, you may request that we correct or update it promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain data for a specified period.
You may object to the processing of your data for marketing purposes at any time. Your request will be actioned immediately.
You may request your data in a machine-readable format for transfer to another platform at your discretion.
In certain circumstances, you may request that we restrict how your data is processed while a dispute is being resolved.
To exercise any of the above rights, please contact the sandibet customer support team via 24/7 live chat. We will verify your identity before processing any request relating to your personal data.
Sandibet retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by law. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Data deletion is carried out on a regular schedule set by our data security team.
Sandibet is an online gambling platform that intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from minors.
If you believe a minor has registered an account on the sandibet platform, please contact our support team immediately. Accounts confirmed to belong to minors will be terminated at once and all related data will be deleted in accordance with established procedures.
Sandibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest version of this Privacy Policy will always be available on this page, with the effective date clearly displayed at the top of the document.
If we make significant changes to the way we collect, use, or protect your personal data, we will notify you via your registered email or a prominent notification on the platform before those changes take effect. Your continued use of the sandibet platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information. The version history of our Privacy Policy is available on request through the customer support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the sandibet data privacy team is ready to assist you.
You can reach us via:
When submitting a personal data enquiry, please include your account username and a brief description of the issue so we can process your request quickly and accurately. All privacy-related enquiries will be handled in strict confidence.
Create your sandibet account today and enjoy online casino games with top-tier data protection, secure transactions, and 24/7 customer support.